CASA DE SABICOS:
TERMS & CONDITIONS
General Aspects
Casa de Sabicos is a registered trademark owned by the wine production company Casa Agrícola Santana Ramalho, Lda, with NIF 505 569 060, located at Rua do Azinhal, 32, 7200-051 Aldeias de Montoito, Alentejo, Portugal.
When we mention "Casa de Sabicos," "we," "us," and "our" in the Terms and Conditions, we are referring to the relevant entity of Casa Agrícola Santana Ramalho responsible for processing your data.
The use of the Casa de Sabicos Online Store implies the full and unconditional acceptance of all the provisions included in these Terms and Conditions. If you do not fully agree with each of the conditions presented, you should not access the Online Store.
The Online Store reserves the right to unilaterally modify, at any time and without prior notice, the presentation and configuration of the Website, as well as the conditions required to access and/or use it. Alcoholic beverages available in the Online Store can only be purchased by individuals who are of the legal age for alcohol consumption and who do not have any legal restrictions that prevent them from purchasing alcoholic beverages.
Payments
Casa de Sabicos offers its customers various payment methods in the Online Store, including credit and debit cards (Visa, Mastercard, and American Express) and MB WAY through MB NET cards. Orders will be shipped after payment confirmation. The Online Store strives to ensure maximum confidentiality and security of data transmitted over the internet. Payments in the Online Store are made in Euros (€). Any currency conversion fees will be borne by the customer.
Prices
According to Portuguese legislation, product prices are presented in Euros (€) and include VAT at the legal rates in force. The product prices will reflect any changes to the applicable VAT rate. Therefore, prices may be modified anytime after the VAT rate change. Product prices in the Online Store may be changed without prior notice and are subject to stock availability. Promotions in the online store may not be applied to the Casa de Sabicos physical store and vice versa.
Order
Customers can order in the Online Store by registering on the Website or by filling in the necessary billing and shipping information. After completing the order, the customer will receive an automatic email with the entered data and can request immediate changes through the email wines@casadesabicos.com. Products available for sale in the Online Store are subject to existing stock, and orders are processed on a first-come, first-served basis. In case of temporary or permanent stock shortage, the customer will be notified.
Shipping
Orders placed in the Casa de Sabicos Online Store will be shipped after stock and payment confirmation. Except in cases of stock shortage or other situations beyond Casa de Sabicos' control (e.g., natural disasters, road accidents), deliveries will be made in mainland Portugal within 48 hours. The Online Store is committed to delivering ordered products as quickly as possible. Orders will be delivered according to the carrier's schedules (business days, from 09:00 to 18:00) at the address indicated by the customer. Deliveries to P.O. boxes are not possible. Shipments outside mainland Portugal will be accompanied by an administrative accompanying document (DAA). Orders must be checked by the customer at the time of receipt. In case of damage or irregularities in the packaging, the customer must return it to the carrier, stating the reason on the delivery note and informing Casa de Sabicos, which will resolve the situation as quickly as possible. If the order is not delivered due to the customer's absence and returns to Casa de Sabicos, the customer will be charged the reshipping cost.
Returns
The Online Store allows product returns within 14 days, according to Decree-Law No. 143/2001 terms and Decree-Law 82/2008 of 20/5. The return will only be accepted if the products are intact (including packaging, labels, and back labels); otherwise, the return will not be completed. After receiving and validating the condition of the products by Casa de Sabicos, the customer will be refunded for the payments made, except for delivery-related costs. For any questions, requests for additional information, or suggestions, please contact us via email at wines@casadesabicos.com.